Ray Dasher - "Where Innovation Meets Fashion"

FAQ

Frequently Asked Questions

Do you have questions? See if we’ve got your answer covered right here! The site is broken into a few sections to help you quickly identify your questions.

Your Account

How do I set up my account?

Just complete the following quick steps.

  1. Go to raydasher.com.
  2. Click Create a New Account.
  3. Enter your information into the fields on the form.
  4. Click create
  5. Go to your email and verify your account. You’ll need to set up a new password during the verification step before you can start

What if I need to change some of my information, like my address or payment information?

Use the drop-down menu at the top of the page and go to My Account. Update your account and make sure to save everything when you finish.

What are the Terms of keeping my account?

Just check out our Terms and Conditions.

What happens if I forgot my password?

Just click here to get a reset email.

Is my information secure?

Absolutely. We use SL certification – everything you enter is encrypted. And we won’t share any of your information with a third party without your expressed permission.

Orders and Payments

How do I place an order?

Just like you would any other site.

  1. Log in to your account.
  2. Browse through the selection.
  3. Add what you like to your cart.
  4. Go to your cart to verify your order.
  5. Verify your address.
  6. Enter or use your saved payment method.

 

You should receive an email letting you know that the order was successfully placed.

If you’ve loved an order you’ve placed, you can click Reorder on a previous order to order it again.

What are the available payment methods?

We accept a lot of different payment types.

  • Visa
  • Master Card
  • Discover
  • American Express
  • PayPal

Are there any extra charges besides the products and delivery?

Delivery is FREE. There are NO hidden fees.

How do I cancel an order?

We’re sorry if you have to do this, but we’ve tried to make this as easy as possible. You should be able to do that at any time until the product has shipped.

If your product has already shipped, contact us to start the return process.

How do I return a product?

Contact us and we’ll get the process started. We will have a few questions on a short form, then you can prepare to send it back to us.

How do I make sure the item is in stock?

There is a note or icon next to any items that are out of stock.

What happens if my order isn’t successful?

If there is a billing problem, you’ll be notified when you try to finalize your order and the payment method doesn’t go through.

Contact us and we’ll help you troubleshoot the problem.

Do you have a bulk rate?

Not at the moment.

Do you have a return policy?

We sure do – check it out.

Shipment and Delivery

When can I expect my order?

5-7 business days.

What are the shipping options?

We offer standard FREE shipping.

What do I do if my order is wrong or defective?

Contact us about what to do.

Can I track my order?

Absolutely. Just click on the Order tab or visit the email that includes your order and tracking information.

What do I do if my shipment hasn’t arrived by the expected date?

Check your order first. Any known issues will be posted there if your order is being held up. If you can’t find an answer, contact us.

If you didn’t see your question answered, contact us for help.

 

This FAQ was updated on November 10, 2020.

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